latest call handling & answering news

Ansaback, as part of IPPlus PLC, has recently been accredited with the Investors in People, Health and Wellbeing Good Practice Award.

The award recognises companies which take a proactive and genuine commitment to the day to day health and wellbeing of their workforce.

Ansaback employees are encouraged to participate in the various healthy initiatives which the company is involved in; which includes a bike to work scheme, a share cars not cakes programme, and more recently, a free membership pass to the local gym.

Amongst the various other incentives, Ansaback employees are given free fresh fruit on a daily basis and entitled to a free eye care voucher; enabling them to claim money on a new pair of glasses if needed for VDU purposes. 

As an organisation, we are pleased to have received the Health and Wellbeing Good Practice Award. Ansaback endeavours to continue to offer a good health provision for all of our employees; helping us to sustain our low attrition and absenteeism rates, whilst maintaining a healthier, happier workforce.

This week Ansaback attended the Convergence Summit North, the only Channel exhibition and networking event in the North of England, and the perfect location to meet with other industry experts in the telecoms industry.

Our telecoms experts, Matthew Taylor and Iain Murray were representing Ansaback at the exhibition.

Commenting on the event, Matthew quotes “Exhibiting at Convergence Summit North gave Ansaback the ability to meet new potential customers and catch up with our existing customers. With the success Ansaback had at the southern show at Sandown Park last October we were hoping to have the same success in Manchester. Furthermore, the evening event at The Manchester Comedy Store was fantastic and enabled everybody in the industry to let their hair down and ‘Network’ in an informal atmosphere. We are already looking forward to the next event, Convergence Summit South on the 4/5 October.

If you couldn’t attend the Convergence Summit North but think that your company needs a facility to handle out of hours fault reporting and customer support calls, Ansaback can help.

Innovative technology is constantly being incorporated into many small and medium sized businesses, as a way to stay competitive and alive in what is still perhaps an uncertain economic environment.

Business owners are now eagerly unearthing ways to reduce costs in their operations and one way they are doing this is by using call centre outsourcing services. However, whilst this is not a novice option, many small business owners are still oblivious as to what the benefits of call centre outsourcing can bring.

Using a professional call centre to outsource your calls, removes the hassle of business owners recruiting additional staff during peak trading periods, it also removes the need to train new staff and maintain expensive IT systems.

Call centres can assure small business owners that their calls will be answered with high-level training and expertise. What’s more, call centre operatives are well equipped to handle various different customer issues, ensuring that they provide a flexible and tailored service on every call.

Ansaback is a 24/7 call centre, and is waiting to help your business manage their calls.

Finding time to not only manage existing customers, but increase sales can be difficult for small or medium sized businesses; however, a call centre can provide a service that gives you the opportunity to increase genuine business profit quickly and all year round.

Adding sales into a businesses’ pipeline, is to say the least, the top priority for most organisations. Yet, the reality is, that many organizations spend most of their time answering simple business calls, as opposed to generating income into the business.

A 24/7 call centre, such as Ansaback can help your business to grow at an affordable price; this is achieved by the call centre handling your calls when you are either unable to get to the phone or, if you are spending time on income generating activities.

There are many answering services which are available 24/7, 365 days a year and which provide an efficient, hands on service day or not, or when you need telephone cover. Voicemails are nowadays considered impersonal and often frustrating to customers, who want to speak to a human.

To provide satisfaction to your customers, all year round, why not speak to Ansaback; we can ensure you never miss a call and never miss an opportunity.

Ansaback, a 24/7 call centre, like many other companies, individuals and teams around the UK is today getting into the spirit and doing our part to raise some money for Red Nose Day 2011!

The Call Centre is holding a red themed dress down day, which for a small donation, means all employees can come to work in their usual clothes. Also, Head of Sales Toni Vincent has been putting her skills to work and has baked some special Red Nose Day cupcakes for the busy call centre, see picture below!

However Red Nose Day is not just about wearing funny outfits, baking cakes and generally having a good time; it is centred on a serious cause, and like with many other charity activities that Ansaback gets involved in, is an event that the 24/7 call centre is proud to support.

Ansaback hopes that our efforts will, in some small way play a part in changing the lives of those in need both here in the UK and across Africa.

When a small organisation first sets out, it is often difficult to manage all incoming leads and the day to day running of the business; however, an outsourced UK call centre can be on hand to help with just this scenario.

If you have just launched a new company, and would like our professional call centre to help take the worry away from you missing any new sales leads, then why not let us look after all of your incoming calls?

We can provide an affordable 24/7 telephone answering service to take your business calls from the moment your business is operational. What’s more, we can email or text your messages to you at a time to suit your needs.

Our call centre agents are trained on a regular basis, ensuring we consistently provide a high level of customer service on every call; Ansaback call centre can be ‘a powerful extension of your business’.

Nowadays, customer enquiries can happen by phone, by email and even SMS; however, if your organisation only responds to phone enquiries, are the other mediums simply lost business?

Many organisations are now outsourcing their email and SMS handling, to minimise their daily workload but also to ensure that they do not lose out on this business.

Ansaback, a 24/7 telephone answering business can help with your emerging new media enquiries. We can create a bespoke service tailored for your business, to sort through all incoming emails and SMS messages, filtering out only those which are of importance. This can be a cost effective solution which reduces the need for additional staff to cope with email and SMS demand.

If you would like Ansaback to help manage all of your enquiries, then speak to a member of our sales team today.

The substantial rise in smartphones and self service web sites have done very little to stop people from using call centers, according to recent research published by BT and business communications company Avaya, who suggest that 90% of smartphone owners are still expected to use call centres in the future. 

The research also suggests that call centre staff are being faced with an increased workload, as the calls they recieve become more complicated.

Andrew Small, global head of customer relationship management, BT Global Services quoted “for many consumers, calling the contact centre is the favoured way to resolve the most complicated queries. The vast majority of people have used the internet to do their own research first, so by the time they pick up the phone, the organisation they're calling is either close to a sale or close to a fail,"

The survey from BT highlights the importance for contact centre’s to employ highly trained agents on hand, who are capable of solving complex issues. As a result, Avaya reports how this in turn requires more complex communication systems.

At Ansaback, a 24/7 call centre, the call centre agents all trained to a very high level; ensuring that we manage our clients phone calls with the precision and expertise they require to deliver superior customer service to their customers.

On Monday 28th February, at 14.33pm Ansaback 24/7 contact centre reached yet another significant milestone in its history. Call centre agent David Flack took Ansaback’s 14,000,000th inbound call. 

 It gets very exciting in the call centre when a significant milestone is nearing, with all of the agents wanting to take that all important call. Ansaback award various prizes for the call centre agents to mark the celebration.

14 proved to be lucky for David, so well done and a very big thank you to everyone for your continued contribution, loyalty and support in helping to push Ansaback forward.

As Ansaback goes from strength to strength we look forward to revealing who will answer our 15 millionth call!