24/7/365 response

FAQ's

Can I decide when to divert calls to you? more...
Are you a genuine 24/7 Call Centre? more...
How many dedicated agents will I have for my line? more...
Tell me more about your staff? more...
How do I receive my messages? more...
How do you charge for call time? more...
Do I have to sign up for any length of time? more...

Can I decide when to divert calls to you?

You can divert calls to us how you want, whether its when everyone is busy in your office, everyone is out of the office, and of course at the end of the working day.

Are you a genuine 24/7 Call Centre?

Every single minute of every day of the year, Ansaback employs local agents to answer your calls. We also don't rely on home workers overnight as many other call centres do. This way we can offer the same excellent standard of service at 6am as we do at 6pm.

How many dedicated agents will I have for my line?

As many agents as are required at any given time by highly trained and professional agents. We strongly believe on all staff fully understanding your script, so at no time will your call ever be poorly handled or ever totally ignored.

Tell me more about your staff?

Ansaback is fortunate to experience low staff turnover. Great emphasis is placed on recruiting the right operators, providing them with first class training and then ensuring a high level of quality control.

How do I receive my messages?

The messages can be distributed via fax, email, sms, paged or viewed by remote access.

How do you charge for call time?

Our preferred method is per second billing. From our experience, we find this to be the fairest method for all parties by paying for exactly what is used.

Do I have to sign up for any length of time?

No, we do not want or feel the need to tie companies into long term contracts. We suggest a three month notice period either way. We know that you will be happy with our services and will want to continue using Ansaback for your communication solutions.

News

The benefits of registering with Immobilise
Congratulations to Judith Schulen...

IP Plus... so much more
County Contact Centres PLC is delighted to announce they are re-branding as IPPlus PLC.

Landmark 9,000,000th Call for Ansaback
Ansaback reached a landmark recently, with the 9,000,000th call answered on Friday 15th August 2008.

Ansaback Finance Director Organises 12 hour Music Festival and Wows the Crowd
On 12th July the ninth annual 12 hour music festival took place at Martlesham Heath, Ipswich and Stuart Gordon, the Ansaback FD, was heavily involved in its organisation.

Ansaback Raises Money for Macmillian Cancer
Every year staff at Ansaback vote for a preferred charity, the winner this year to raise money for is Macmillian Cancer.