professional telephone solutions
Charity Fundraising
Understanding Your Organisation
Ansaback have a strong not-for-profit client base, offering services for both inbound and outbound tele-fundraising services. Since 2000 Ansaback have built a strong portfolio of campaign knowledge, enabling us to not only run campaigns but advise on each aspect of the tele-fundraising activity that we are working towards, from expected donor conversions to effective follow-up literature that will increase your donation returns. We understand how important your supporters are to you and treat all of your donors with the same care as you would yourself.Inbound Services
A dedicated team of professional telephonists will handle your calls for any hours you request - from early morning to late evening 24/7. This service provides you with a donor support line that is available around the clock. We are able to help your supporters with their queries or questions. Having a 24/7 telephone team available also allows you to run DRTV and press campaigns, safe in the knowledge that you have a team to handle a large volume of calls and donations.Cost Benefits
If you take all of your costs into consideration it would cost you more to provide a comparable service using a comprehensive in-house team. The advantage of outsourcing all or part of the function to a call centre with the right processes and infrastructure is it optimises efficiencies and ensures that resources are kept to a minimum to deliver the desired service level. Additional resources are on tap to provide a quick response to cope with unforeseen events.Emergency Appeal & Disaster Recovery
Most minor disaster recovery scenarios are resolved quickly, but having a facility set up for us to handle overflow and out of hours could mean that in the event of your office being temporarily inaccessible or evacuated the calls are answered and messages taken. In a similar sense you may be required to respond to a large donor base contacting you in the event of an emergency relating to your charity. Having the ability to access an overflow solution for such an event puts your mind at rest.Fulfilment of follow-up Literature
Ansaback have the facilities to produce follow-up mailings for your campaigns. Mailing thank-you letters, information packs, donation forms and appeal packs off of the back of your tele-fundraising activity. We can manage the data entry of returned post, be it ad hoc donations by letter or mass returns from a press appeal, cutting the hours that you have to dedicate to such time consuming tasks.Outbound Services
Ansaback have strong knowledge of outbound tele-fundraising campaigns. Upgrade, Reactivation, Gift Aid Acquisition, Welcome calls and Enquiry follow-ups are some of the campaigns that we are able to run for you. We work with you on the set-up of the campaigns and will advise on factors that have previously worked well in similar appeals. We can add value to your existing campaigns or provide a competition element for your existing suppliers to boost targets. back to top...News
The benefits of registering with ImmobiliseCongratulations to Judith Schulen...
IP Plus... so much more
County Contact Centres PLC is delighted to announce they are re-branding as IPPlus PLC.
Landmark 9,000,000th Call for Ansaback
Ansaback reached a landmark recently, with the 9,000,000th call answered on Friday 15th August 2008.
Ansaback Finance Director Organises 12 hour Music Festival and Wows the Crowd
On 12th July the ninth annual 12 hour music festival took place at Martlesham Heath, Ipswich and Stuart Gordon, the Ansaback FD, was heavily involved in its organisation.
Ansaback Raises Money for Macmillian Cancer
Every year staff at Ansaback vote for a preferred charity, the winner this year to raise money for is Macmillian Cancer.
