24/7 uk call centre
About Us
Ansaback was established in 1998 and are now part of IPPlus PLC, listed on the London Stock Exchange. We pride ourselves in providing professional telephone answering solutions for hundreds of individuals and companies worldwide, offering a seamless extension to their clients businesses, using our advanced call centre systems to handle and transmit data. Ansaback's clients range from sole traders to household names, including blue chip companies, TV advertised retailers and many well known charities. Our telephone answering services can provide any company with the kind of facilities usually available only to major corporations, at a fraction of the cost. We will answer your telephones in your company name whenever you are unable to do so - 24 hours a day, 7 days a week, 365 days a year. As our contact centre has grown, so has the technology we use; CallScripter was developed in-house, as our unique, specialised software to individually handle all calls in and out of Ansaback. CallScripter is now sold throughout the UK and internationally, handling many millions of calls worldwide. Based upon Microsoft standard technology CallScripter allows easy integration with 3rd party contact centre applications. It effectively guides the operator through the communication process with the customer, ensuring that all relevant information is collected in a controlled sequence and saved in the correct format, at the right location. Reports can be quickly delivered in a variety of formats, including automatic generation of letters, faxes, e-mails and SMS messages. All reports can be scheduled to run at set times and delivered automatically. CallScripter allows Ansaback to facilitate rapid set-up, handling and reporting of sophisticated inbound, outbound and e-mail campaigns for each and every one of our customers. Our goal is to achieve excellence through providing quality telephone services, using the proficiency of each individual member of staff. As investors in people, the dedicated Ansaback management team ensure continuous staff development and ongoing training, the telephone agents benefit from incentive and award schemes, which in turn leads to low staff turnover and high levels of customer satisfaction and loyalty, that pay testament to the excellent service we offer and guarantees that Ansaback is always one step ahead.News
The benefits of registering with ImmobiliseCongratulations to Judith Schulen...
IP Plus... so much more
County Contact Centres PLC is delighted to announce they are re-branding as IPPlus PLC.
Landmark 9,000,000th Call for Ansaback
Ansaback reached a landmark recently, with the 9,000,000th call answered on Friday 15th August 2008.
Ansaback Finance Director Organises 12 hour Music Festival and Wows the Crowd
On 12th July the ninth annual 12 hour music festival took place at Martlesham Heath, Ipswich and Stuart Gordon, the Ansaback FD, was heavily involved in its organisation.
Ansaback Raises Money for Macmillian Cancer
Every year staff at Ansaback vote for a preferred charity, the winner this year to raise money for is Macmillian Cancer.
